Merome legal information
Data Deletion
You control whether Merome remains connected to Instagram. Public instructions link to app-owned authenticated controls; this website does not receive credentials or perform deletion.
1. Disconnect Instagram
In the app, open Settings or Connected Accounts and select Disconnect for the account. This removes its active Merome credentials/stops future retrieval. Stored analytics remain until deleted. Remote Instagram Login revocation is not currently supported by the verified provider integration; where necessary you may separately remove authorisation in Instagram/Meta's controls. Merome does not promise a successful remote revoke that has not been verified.
2. Delete imported Instagram data
Open the app's Data Deletion page for the selected account or use Delete data in Connected Accounts. Confirm as requested. Deletion removes its connection, posts, metric snapshots, transcripts, classifications, analyses, account-owned reports/thumbnails and durable object references; persistent object deletion is queued/retried. It preserves your Merome login/workspace and other accounts. Disconnected accounts can also be deleted. Contact privacy@merome.io if you cannot sign in.
3. Workspace and Merome identity deletion
The workspace owner can use app workspace deletion to remove workspace-owned data; this is not deletion of your Identity Platform login. The current app does not offer a self-service Merome identity-account deletion button. Contact privacy@merome.io and verify authority for that request. Paid checkout is disabled; before enabling subscriptions, deletion will explicitly handle active recurring billing and legally retained accounting records.
4. Timing and backups
We aim to remove active-system data without undue delay and generally within 30 days of a confirmed valid request. Object-cleanup failures are retried. Normal database backups/PITR retain seven days; protected final backups on database decommissioning may retain 30 days, subject to lawful retention.
5. Meta requests
A production signed-request deletion callback/status workflow is pending Meta integration acceptance. It is not advertised as a working endpoint here. Until available, use the app controls or privacy contact. Any future public status page must disclose no private account information.
PO Box 263, Pyrmont NSW 2009, Australia
support@merome.io · privacy@merome.io · legal@merome.io · security@merome.io